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Ladybug Rio

Lingerie

Making women beautiful and sensual every day, regardless of their shape and size.

CONTACT US

CUSTOMER CARE

Have any questions or concerns ?

Don't hesitate to ask.

We’re always ready to help!

  Send us an email at   

askval@ladybugrio.com 

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How do I track my order?
 

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What are your delivery options?
 

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How do I return an item?
 

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How can I contact your couriers?
 

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Do you provide International delivery?
 

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What is your returns policy?
 

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FAQ

 
How do I track my order?
 

When you complete a purchase you will receive a confirmation number. As soon as your order is shipped you will receive an email with the shipping details and a tracking number.

How can I contact the couriers?

When you receive an email stating that your items have been shipped you will receive the tracking number and which courier is being used. With the tracking number, you can track the progress of your shipping in the courier website.

What are your delivery options?

         * Inside the US delivery:

You have 3 delivery options to choose from during check out:

  * Ground Shipping ( which is free ) and takes between 5 to 10 business day.

  * Express Shipping ($8.25) and takes 3 to 5 business day. 

  * Next Day Shipping ($12.95) and takes 2 to 3 business days.

         * Worldwide delivery:

 You will have 4 shipping options to choose from during check out:

  * You can get FREE shipping anywhere in the world with $150.00+ US dollars purchase.

  * If your purchase is between $100.00 - $150.00 US dollars the shipping cost is $20.00 US dollars.

  * If your purchase is between $50.00 - $100.00 US dollars the shipping cost is $30.00 US dollars.

   * If your purchase is bellow $50.00 US dollars the shipping cost will be $40.00 US dollars.

Attention:      We can not guarantee a time frame for International Shipping. You will still going to get the confirmation number and an International Tracking Number in your provided email, but, you will have to check with your local Post Office, since delivery times depends on each country 

Do you provide International Shipping?

We DO provide International Shipping. Check out our Delivery Options.

I still have some questions

If you have some questions or some feedback please fill out our form above.

 

You can also email us your questions and concerns at askval@ladybugrio.com . We will be glad to hear from you.

What is your returns policy?

You have 21 days to return any item or exchanged it for another size or color.

 

The item being returned HAS to be in the original packaging and in new condition, with tags attached to it to be eligible for a full refund

 

Take a look in the Fitting Tips page so you can check the sizes that best match your. Since every women's body is different, and our products are imported we can only estimate the best size for each body type. 

Return of used items will NOT be excepted or refunded 

How do I return an item?
 

To return or exchange your product(s) just click on the link below to fill out our Return Form. You can also email Q&A, concerns and comments to us at askval@ladybugrio.com 

 

This will take about 3-5 days after we receive your Return Form.

-- Link:                          Return Form

BE AWARE that for International Returns you have to pay the shipping cost for the returns, we will be willing to negotiate and reimburse part of the shipping cost, BUT each case is different.

Just contact us with your concerns.